Our parts and service experts are committed to keeping you up and running! The PAC Machinery Customer Service department strives to make a significant contribution to our customer’s value chain,and by doing so, help them succeed. We wish to be our customer’s first choice for materials and bag sealing applications. PAC Machinery succeeds by developing beneficial working relationships with our customers and by performing every aspect of our work with skill, efficiency and pride.
Contact us between the hours of 8:00am – 5:30pm (EST) and one of our knowledgable technicians can help solve your specific issue. Our experts are often able to troubleshoot problems over the phone, saving you time and money. If you have already submitted a web inquiry for a sales quote or pricing information it is not necessary to contact customer service. Our customer service experts can help you achieve the following:
- Order a replacement part
- Diagnose a problem
- Request a shipping quote
- Follow up on the status of an existing machine or part order
- Request a price quote
- Pay an invoice
- Locate a distributor
- Schedule a service, maintenance or training visit
We’re here to serve! Call (216) 267-1911 and ask for customer service.