Innovative approach brings product demonstrations, troubleshooting and support to the customer’s computer, laptop or phone.
San Rafael, CA (August 16, 2016) – PAC Machinery, a leader in the heat sealing and flexible packaging industry, announced today that they have introduced LiveDemo™, a web-based, real time, interactive collaboration tool for product demonstrations and a variety of other customer service applications. PAC Machinery VP of Marketing, Greg Berguig said “The ability to demonstrate packaging equipment in real-time, using the customer’s product, represents a turning point in the flexible packaging industry.” LiveDemo capability will be available at PAC Machinery headquarters and Packaging Aids in California, the Clamco facility in Ohio, and at Converting Technology headquarters in Wisconsin. “Our goal is to offer a means by which customers can view their product running on our equipment with the ability to discuss the process, ask questions and make adjustments in real-time – from anywhere in the world,” adds Berguig. Customers require nothing more than a computer, laptop or smartphone with an internet connection to enjoy the benefits of LiveDemo.
Product service and troubleshooting made fast and easy
In addition to real-time product demonstrations, customers can use their mobile phone on the shop floor to document problems they may be experiencing using the video camera on their phone. Transmitted via internet to one of the PAC Machinery LiveDemo facilities, a team of experienced product experts can then analyze issues and make corrective recommendations on the fly. “LiveDemo has the potential to save a tremendous amount of time when it comes to evaluating maintenance issues that may be experienced in the production environment,” notes PAC Machinery product line manager Brian Jobson. “The ability to diagnose and make corrective adjustments in situ is a game changer,” adds Jobson.
About PAC Machinery
PAC Machinery is a privately held company headquartered in San Rafael, California. The company manufactures equipment and materials that are used in the flexible packaging industry. Products include bag sealers, vacuum sealers, shrink packaging systems, automatic baggers, and pre-opened bags on a roll. The company has had its roots in the packaging industry since the early 1950’s, and now designs, manufactures and markets products through its family of companies: Packaging Aids, Vertrod, Clamco, Rollbag Systems, and Converting Technology. PAC Machinery is the exclusive, North American distributor for Audion Elektro bag sealers. Manufacturing facilities are located in San Rafael, CA; Berea, OH; and Menomonee Falls, WI. Contact PAC Machinery at 25 Tiburon Street, San Rafael, CA 94901. Telephone 1 (234) 222-1000 ext126. Email [email protected] www.pacmachinery.com
1 (234) 222-1000 x125