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Support > Tech Support
Tech Support
We're here to help!
Our technical experts are committed to supporting our customers. Our knowledgeable technicians are here to help troubleshoot machine issues and for more complex questions, our techs can make suggestions regarding next steps for service.
Hours of operation: M–F 8am- 4:30pm est.

Our techs discuss the types of technical support we offer.
The best way to get tech support is to fill out this form so that a ticket can get created in our system. We will get back to you as soon as we can.
Tech Support Request
Email Support
Do you need to order a part or want more help with an issue? Email our tech support team to get assistance in order to have your machine running at its peak potential.
Phone Support
Are you having an issue with your machine or do you have a question about operation? Give our phone support line a call to work with one of our factory technicians.
Virtual Support
For our entry-level equipment, virtual support may be a better option. Learn online and get the basics of getting your packaging machine up and running.
Onsite Start-Up & Training
Onsite Retraining
Did you buy a new automatic packaging machine and then have changeover in your staff? Do you know how to use your machine but want to be a true pro? You can have a factory technician visit your facility to work with you and your team to ensure that you’re using your investment to its full potential.
Maintenance
We often travel to businesses to perform maintenance on your packaging machine to make sure your equipment is running to its full potential, saving you time, money and ensuring that your machine lasts a long time!
Convenient Troubleshooting is here!
Virtual Appointments
LiveDemo™ is a web-based, real time, interactive collaborative tool for product demos and tec support.
We offer a service where customers can view their product running on our equipment with the ability to discuss the process, ask questions and make adjustments in real-time – from anywhere in the world.
- NEW online training with our technicians
- Personalized, convenient training
- Support via an online Google Meeting
- Ample availability & scheduling options

Technical Department TIPS
Featured videos from Tech Support
Tech Tip – How sending in your packaging materials and product can help you!
The benefits of virtual and on-site training
Learn More about our Technical Support call center.
Our happy customers
We’ve given thousands of customers Top Notch Service

Hannah G.
Dana’s Bakery
“Thank you so much for your help fixing our machine with our electrician last week. We would love to show our appreciation with some of the treats that we can now properly seal! Thank you!”

Mike
Garuka Bars
“All in all we are just glad to be back to normal operating capacity. Thanks for always being a huge help with our packaging equipment!”

Gus C.
Electronetics Inc.
“Your tec provided outstanding diagnostic services that went far beyond the call of duty, helping us diagnose a control issue with an older heat sealer. He was well trained, professional and highly knowledgeable!”