tecH support

Tec team

Tech Support

We are here to help answer your machine questions that you need when you need it with a number of convenient options. 
Contact : 1(800) 985-9570

Hours: M–F 8 AM – 4:30 PM EST. 

How we can help!

Our technical experts are committed to keeping you up and running. Our knowledgeable technicians can help provide support in a number of ways.  Some can be troubleshot over the phone, saving you time and money but for more complex issues, the tech can make suggestions regarding next steps for service. 

Email Support

Do you need to order a part or want more help with an issue? Email our tech support team to get assistance in order to have your machine running at its peak potential.

Phone Support

Are you having an issue with your machine or do you have a question about operation? Give our phone support line a call to work with one of our factory technicians.

Virtual Support

For our entry-level equipment, virtual support may be a better option. Learn online and get the basics of  getting your packaging machine up and running.

Onsite Start-Up & Training

This service is ideal when buying an automatic packaging machine for the first time. Our technician will come on-site to set up the machine as well as train your team. 

Onsite Retraining

Did you buy a new automatic packaging machine and then have changeover in your staff? Do you know how to use your machine but want to be a true pro?  You can have a  factory technician visit  your facility to work with you and your team to ensure that you’re using your investment to its full potential.


We often travel to businesses to perform maintenance on your packaging machine to make sure your equipment is running to its full potential, saving you time, money and ensuring that your machine lasts a long time! 

Convenient Troubleshooting is here!

Virtual Appointments

LiveDemo™ is a web-based, real time, interactive collaborative tool for product demos and tec support. 

We offer a service where customers can view their product running on our equipment with the ability to discuss the process, ask questions and make adjustments in real-time – from anywhere in the world.

Technical Department TIPS

Featured videos from Tech Support

Tech Tip – How sending in your packaging materials and product can help you!

The benefits of virtual and on-site training

Learn More about our Technical Support call center.

Our happy customers

We’ve given thousands of customers Top Notch Service

Hannah G.

Dana’s Bakery


“Thank you so much for your help fixing our machine with our electrician last week. We would love to show our appreciation with some of the treats that we can now properly seal! Thank you!”



Garuka Bars


“All in all we are just glad to be back to normal operating capacity. Thanks for always being a huge help with our packaging equipment!”

Gus C.

Electronetics Inc.


“Your tec provided outstanding diagnostic services that went far beyond the call of duty, helping us diagnose a control issue with an older heat sealer. He was well trained, professional and highly knowledgeable!”

Did you have a positive experience with PAC's technical support team? Please let us know !

Request A Quote

This field is for validation purposes and should be left unchanged.

Newsletter Sign Up

* indicates required
Email Sign Up *

Instant Quote

This field is for validation purposes and should be left unchanged.